Exceeding Expectations
AVK Donkin’s Emergency Response Exceeds Customers Expectations 31-03-2020
A large-scale gas escape in one of the UK’s largest cities was resolved in less than 24-hours due to the skill and commitment of the team at AVK UK in Staveley, Chesterfield.
AVK was notified about the gas escape at 4pm on Friday 27th March. The customer urgently required two DN500 Donkin Series 555 Soft Seal Gate Valves. The DN500 Donkin Series 555 is far from a standard item, with a normal lead-time of twelve weeks.
By 5pm, however, the AVK team had allocated the components to enable the valve build to go ahead.
Following procedures specifically developed to enable quick responses to emergency situations, the build team was mobilised. At 5.30am on the following Saturday morning the two valves had been built, tested, coated and packaged ready for delivery to site.
Gareth Toyer is the AVK UK Director responsible for gas valve sales and service:
‘Emergency response is in our DNA. However, we are living through extraordinary times in terms of health concerns and I am extremely proud of the professional approach in which the team responded. Collectively, with the customer, we ensured public safety in a busy inner-city area as well as maintaining continuity of supply at a critical time for our communities.’
For more information on our range of gas products contact Jon Briafield on the details above.
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